HELP CENTRE
Frequently Asked Questions
Quick answers about orders, delivery, warranty and caring for your Benling watch.
How long does delivery take?
We deliver across India. The delivery time for your pincode is shown at checkout, and you receive a tracking link by email as soon as your order ships.
How do I track my order?
Open the tracking link in your shipping confirmation email, or log in to your account to see your orders. If you cannot find it, write to us on the Contact page with your order number.
Which payment methods can I use?
At checkout you can pay with the payment methods shown there, such as UPI, cards and net banking. Payments are processed securely and we never see your card details.
What is your return and exchange policy?
Please read the Return and exchange policy page for the current terms. If you need help with a return, contact us with your order number and we will guide you.
What warranty do Benling watches come with?
Every Benling watch comes with a warranty. The warranty period for your model (1 year or 6 months) is listed under Specifications on its product page.
How do I claim the warranty?
Contact us with your order number and a short description or photo of the problem. Our team will tell you the next steps.
Are Benling watches water resistant?
Water resistance depends on the model and is listed under Specifications on the product page. As a rule, avoid pressing buttons or turning the crown under water, and rinse the watch with fresh water after contact with salt water.
What is the difference between automatic and quartz watches?
A quartz watch runs on a battery and is very accurate with little maintenance. An automatic watch is mechanical: it winds itself with the movement of your wrist and needs no battery. Read our Journal for a full guide.
How should I care for my watch?
Wipe the case and glass with a soft microfiber cloth, keep the watch away from strong magnets such as speakers, and store it in a dry, dust-free place when you are not wearing it.
How do I choose the right case size?
As a guide, small wrists (below 6.5 inches) suit 36 to 40 mm, medium wrists (6.5 to 7.5 inches) suit 40 to 44 mm, and large wrists (above 7.5 inches) suit 44 to 48 mm. The dial diameter is listed under Specifications on every product page.
Do you offer gift sets and corporate gifting?
Yes. We have gift sets for men and women, and we can arrange corporate gifting in bulk. Use the Business enquiry page or the Contact page and tell us what you need.
Are the watches quality checked?
Yes. Every watch goes through quality checks before it is dispatched.