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Frequently asked questions

What is Benling?
Benling is a versatile brand operating as B2B, B2C, and D2C, providing a wide range of products to customers across India.
What products does Benling offer?
Benling offers a diverse product range, including watches, backpacks, wireless earphones, handbags, purses, and personal care items.
Is Benling an Indian brand?
Yes, Benling is proud to be an Indian brand, dedicated to ‘Make in India’ initiatives.
Where can I buy Benling products?
You can purchase Benling products from Amazon, Flipkart, JioMart, Meesho, and our official website, www.benling.in.
Who pays for the shipping charges?
Shipping charges are the responsibility of the customer.
Which country are Benling watches made in?
All our products, including Benling watches, are proudly made in India.
Is Benling a good brand?
Benling is renowned for its stylish and affordable watches. It offers top-notch quality at a pocket-friendly price range, impressing customers across India. Additionally, we prioritize excellent customer service and provide a one-year warranty with fast customer support.
What payment methods does Benling accept?
We support all payment methods to ensure a convenient shopping experience for our customers.
What is the shipping time for Benling products?
Our estimated shipping time is 5-7 working days.
What is the warranty period on Benling products?
The warranty period varies from 6 months to 1 year depending on the product type and category.
How can I claim warranty for Benling products?
To claim warranty, you can reach us at +91-8810614053 or email us at rnbocustomercare@gmail.com
What are the shipping and return policies at Benling?
You can exchange or return any order within 7 days from the date of delivery. The product must be unworn and unused, with the proper invoice, tags, guarantee card, and packaging box. Returns without these may not be accepted.
Is Benling a brand?
Yes, Benling is the fastest-growing wearable brand in India.
Where is Benling's headquarters located?
Our headquarters are located in Gurugram, Haryana, India.
International Shipping at Benling
Yes, we do offer international shipping, extending the reach of Benling products beyond India. However, it’s important to note that international shipping is exclusively available for prepaid orders. This ensures a seamless and secure shopping experience for our valued customers worldwide. We appreciate your interest in Benling and look forward to delivering our quality products to your doorstep, no matter where you are in the world. If you have any further inquiries or would like to explore international shipping options, please feel free to contact us. We’re here to assist you with your international orders and ensure a smooth and satisfying shopping experience.
How long does it takes for refund to be processed?
After confirmation from our side. Your refund process will take 3 to 7 working days to reflect in your Bank Account.
How to Cancel or Change Your Order
If you need to cancel or make changes to your order, we’ve made it simple for you. Follow these steps: Orders Tab: Go to the “Orders” tab on our website. Cancel Request: You’ll find the “Cancel Request” option. Click on it. Reason for Canceling: Mention the reason for canceling your order. Alternatively, You can also get in touch with us within 24 hours to request changes or cancellations: ● Email: Send us an email at rnbocustomercare@gmail.com ● Phone: Call us at +91 8810614053 Our team is here to assist you promptly. Please note that changes and cancellations are subject to certain conditions and may be time-sensitive, so don’t hesitate to reach out as soon as you need assistance. We’re here to make your shopping experience as convenient as possible.
How to Get Assistance
If you require assistance or have any inquiries about our products or website, our support team is here to help. Here’s how to reach us: Email: ● Send us an email at rnbocustomercare@gmail.comin for prompt assistance. Contact Support Number: ● Reach out to us via WhatsApp at +91 8810614053. Office Hours: ● We’re available to assist you during the following hours: ● Monday – Saturday (Closed on National and Festival holidays) ● 10:00 AM – 5:00 PM Feel free to get in touch with us within these hours, and we’ll be happy to provide the assistance you need. Your satisfaction is our priority, and we’re committed to making your experience with us as smooth as possible. If you have any more questions or need further assistance, please feel free to contact us. We’re here to help!
Do you charge sales tax on any item?
Yes, we do charge sales tax i.e. GST (Goods and Services Tax).
What Payment Methods Are Accepted?
Debit and Credit Card We accept all major credit cards and debit cards that are available in India. Net Banking We support all major online banking (Net Banking) options that are available in India. UPI We also allow our customers to pay using UPI as a payment method on our checkout pages.